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Meghan Jordan

Senior Product Manager @ Datadog


Meghan Jordan is a Senior Product Manager at Datadog focusing on improving the experience for on-call engineers with Datadog's SLO and Incident Management products. When she's not working with customers, she's walking her dog around Brooklyn.

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Fundamentals for improving customer experience

Service level objectives (SLOs) help you understand the health of your systems and how your end users experience them.You're not likely to achieve desired results if you're not basing decisions on useful data and this means that poorly defined SLIs (using the wrong metrics) and SLOs (defining the wrong targets) could cause worse outcomes for your users. In this talk we’ll cover how SLOs help you make more informed decisions. You’ll learn how to get started with SLOs and choose the right service level indicators to meet your customers’ expectations.

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