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Jacob Scott

Reliability Engineer @ Stripe


Software engineer at Stripe focused on Reliability. Previously South Park Commons, Lyft.

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SLOs As One Course in the Full Reliability Tasting Menu

SLOs can help us understand our reliability, but they aren’t magic beans. In this talk I’ll explain what they aren’t good for (spoiler: catastrophes). Embracing the fact that SLOs are an incomplete approach to reliability lets us use them in composition with other approaches to better wrangle with the end-to-end reliability of our (complex, socio-technical) systems. I’ll also discuss how techniques from modern safety science (“resilience engineering”) can pair well with SLOs. You’ll leave this talk curious about how these techniques can help you address the concrete reliability challenges you face in your systems today.

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